Urban Farm-It – Terms & Conditions 


1. General

“Urban Farm-It” (UFI), “we”, “us”: Urban Farmer Ltd, 14 whittle parkway, SL16DQ

The “Buyer”: The company to whom Urban Farm-It supplies goods or services (collectively the “Products”) of any kind.

Except as otherwise explicitly agreed in writing between UFI and the Buyer, these Sales Terms and Conditions (the “Conditions”) will apply to all advertisements, quotations, tenders and agreements concluded between UFI and the Buyer, whether in writing or verbally, as well as to all negotiations undertaken between the parties (each a “Contract”). Any general or special terms and conditions used by the Buyer are hereby explicitly excluded.

2. Quotations and agreements

2.1 Unless otherwise stipulated in writing, all quotations are given for information purposes only, and thus without commitment, and may be amended at any time. Assignments and acceptances of offers by the Buyer are regarded as irrevocable.

2.2 An agreement with UFI is only established when UFI has confirmed the order in writing within 8 days following its receipt or when it has started performing the work. Possible additions or amendments shall only bind UFI if confirmed in writing by UFI.

2.3 UFI reserves the right to refuse to enter into, and to cancel any order, placed under this Contract if UFI in its sole discretion judges or determines that the acceptance of such order, the supply of goods or services or the performance of the transaction to which such order relates would violate any applicable law or regulation. The Buyer agrees that any such refusal or cancellation by UFI will not constitute a breach of any obligation under this Contract and hereby waives any and all claim against UFI for any loss or expense, including consequential damages, that the Buyer may incur by virtue of such refusal or cancellation.

3. Prices

The prices stated on price lists, quotations and order confirmations are indicative, and may be amended by UFI without prior warning until the agreement is finally concluded. Prices may exclude taxes, import duties, mailing costs, insurance, permits and installations. Currency exchange fluctuations, import duties, insurance and freight charges and procurement prices of the components and services may cause UFI to amend its prices.

4. Terms of delivery and transportation

4.1 Delivery is considered complete upon departure from our storage facilities (EXW, Incoterms 2010). The Products always travel at the Buyer’s risk, even if they are being sent carriage free. The risk of loss, damage or destruction of the goods to be supplied by UFI is borne by the Buyer from the moment of departure from our storage facilities.

4.2 The method of transport, shipping, packaging, etc., is determined by UFI if no further indication is provided by the Buyer. Any specific requirements of the Buyer on the transport/ shipment will only be performed if the Buyer has declared that it will bear the corresponding costs.

4.3 The periods stated for delivery and implementation are not binding and are only target dates. However, unless otherwise agreed upon e.g. for larger orders, UFI strives to have the Products ready for delivery within 8 weeks. Failure to meet the said time of delivery does not in any event, provide grounds for the cancellation of an order or agreement, nor does it entitle the Buyer to any kind of compensation.

4.4 UFI explicitly reserves the right to deliver by instalments, each of which will qualify as partial sale. The delivery of an order by instalments cannot in any event justify the refusal to pay for the Products supplied.

4.5 In the event that the Products supplied are damaged or incomplete, or in the event of any error, missing weight or any other type of irregularity, the Buyer is obliged to refuse to accept the Products on delivery or to only accept them subject to a written reservation. Every complaint relating to the Products delivered must be sent to us in writing within 10 working days as from the receipt, with a reference to the dispatch note. After 10 working days, the Products will be deemed to have been finally and irrevocably accepted by the Buyer and no further complaints will be taken into consideration.

4.6 No goods may be returned without our written permission. Such permission will not in any way imply that the goods have been acknowledged by UFI as being defective or not in conformity. Goods being returned, in whatever way they are being sent, remain at the Buyer’s risk and will be sent to our warehouse, carriage free.

4.7 If the Buyer fails to give UFI adequate delivery instructions or unjustifiably refuses to accept the delivery of the Products, UFI is entitled to, without prejudice to any other right or remedy available: (i) store the Products until actual delivery and charge Buyer for the reasonable costs thereof, including insurance costs, with a minimum of 10% of the value of the goods per month started; or (ii) terminate the Contract forthwith and sell the Products. The Buyer shall bear any and all costs (including original and return carriage costs) associated with any unjustified refusal of delivery of Products ordered pursuant to a Contract.

5. Retention of title

5.1 The Products remain the property of UFI until the Buyer has fulfilled all its contractual obligations, including the payment in full of the sales price and any associated amounts (expenses, VAT, any compensation due, any late payment interest that is due, etc.). Until that moment in time, the Buyer must provide for adequate insurance for our Products and store them separately, and the Buyer is explicitly prevented from using the Products supplied, and more specifically from transferring ownership of them, changing them, leasing them, pledging them or encumber them with any form of security or preferential right whatsoever, and UFI remains entitled to recover its Products at any time, or to demand their return. In so far as necessary, the preceding clause will be regarded as having been repeated for every single delivery. The Buyer undertakes to advise UFI immediately and by registered letter if: (i) any third party imposes an attachment or otherwise files any claim with respect to the Products or any part of them; (ii) an application for bankruptcy is filed or a (provisional) moratorium on payments is requested; or (iii) the Buyer is clearly insolvent.

5.2 In the event of any attachment, bankruptcy or (provisional) moratorium on payments, or clear insolvency, the Buyer will immediately produce all documentation in relation to the Products to the court bailiff imposing the attachment, the trustee or administrator, and will also refer him/them to the provisions in clause 11 of these Conditions.

5.3 If requested by UFI, Buyer shall assign to UFI any rights Buyer may have against third parties, including its insurers, for loss or damage to our Products.

6. Liability

6.1 The obligations of UFI as a result of an attributable shortcoming or any other legal ground, are, at UFI’s choice, limited to (free) repair of the defect, replacement of the defective item and / or re-performance of the services provided, or reimbursement of the amounts received from the Buyer in connection with the poor performance, in which case the agreement is terminated as far as the poor performance is concerned.

6.2 UFI will in any case not be liable, either contractually or extra-contractually, for losses caused to persons or to Products, other than the Products supplied. This limitation of liability will also apply if, for whatever reason, our technicians offer or have offered advice, directly or indirectly, regarding the selection of the product to be used or as to how it is handled or used. All liability, warranties, conditions or terms implied by law are hereby excluded to the extent such exclusion is permitted by law.

6.3 Except as expressly provided in these Conditions, UFI shall not be liable to the Buyer for any financial, consequential, indirect or other loss or damage (including loss of profits, revenue, expected savings, use, records or data; costs of procurement of substitute Products, damage to reputation or goodwill) caused to the Buyer and arising out of or in connection with these Conditions or a Contract hereunder.

6.4 UFI shall not be liable for or responsible for treating any defect or other claim which arises from: (i) normal wear and tear, misuse, negligence, accident, abuse, use not in accordance with standards of proper practice or in accordance with the conditions in the quotation or normal usage conditions set out in the catalogues, manuals or handbooks supplied to the Buyer, modification or alteration that was not authorized by UFI, or use in conjunction with a third party product; (ii) Buyer’s negligence; or (iii) the breach of Buyer’s obligations under this Contract.

6.5 The Buyer will not be in a position to file any complaint, on any ground whatsoever, after the period stated in these Conditions.

6.6 The Buyer shall indemnify UFI, its employees and any companies it has engaged for the performance of the Contract against any third-party claim in connection with UFI’s performance of the Contract, if these claims are exceeding UFI’s liability.

6.7 The Buyer is not entitled to extend or transfer the foregoing warranties to any other party.

6.8 Nothing contained herein shall be construed as excluding or limiting UFI’s liability for: (i) personal injury or death resulting from UFI’s negligence; (ii) its fraudulent misrepresentation; or (iii) any matter for which UFI may not exclude or attempt to exclude its liability under applicable law.

7. Force majeure and hardship

7.1 All delivery and other obligations of UFI will be suspended in the event of force majeure. In such case, UFI is only obliged to deliver or perform its obligations to the extent possible. ‘Force majeure’ includes the following, although this is not an exhaustive list: war, mobilization of troops, embargo, partial or complete strike, lock-out, riot, epidemics, natural disasters, import and export restrictions, machinery failure, staff sickness, fire, explosion, accidents of any kind and any cause hampering the normal supply by our suppliers of raw materials, fuels and inventory for our normal production, transportation or dispatch, as well as all similar circumstances affecting UFI, its subcontractors or suppliers.

7.2 If a force majeure situation continues for more than two months, either party will be entitled to cancel the agreement without any right to compensation.

7.3 In case of unforeseeable economic events (such as modifications of charges of all types – other than those indicated in article 3, price increase of raw materials, fluctuations in exchange rates of more than 20% or other causes leading to considerable increase of production costs) that result in the upheaval of the economic balance of the Contract, the affected party shall notify the other of said events, the parties will agree to carry out the necessary adjustments in order to preserve the good faith prevailing at the time of signature of the Contract so that it can be performed or continue to be performed without disproportionate prejudice to either party. If they do not reach agreement within

two (2) months after the above mentioned notification, each of the parties may terminate the Contract, or the non-performed part of the order, all without compensation.

8. Re-sale

8.1 The Buyer may only re-sell the Products if he has become the legal owner of the Products in accordance with the provisions in these Conditions.

8.2 The Products may only be resold in their original packaging, without modification. In the event of a re-sale, our liability is limited to the maximum liability provided for in clauses 6 and 7. If the Buyer sells any Products before title has passed to Buyer, in accordance with the Conditions in such a manner as to pass the valid title of the Products to a third party, the Buyer shall hold the proceeds of such sale and/or the right to claim or receive such proceeds of sale in trust for UFI, provided the foregoing shall not constitute Buyer as an agent of UFI for the purposes of any such resale.

9. Intellectual property

9.1 UFI explicitly reserves all of its intellectual property rights, in the most extensive interpretation possible, including its patents, trademarks, trade names, copyrights, drawings, models and know-how. All of the intellectual property rights are and remain the exclusive property of UFI or third-party right-holders and never transfer to the Buyer.

9.2 The supply and/or use of the equipment in performance of the agreement thus consists of a simple use license stripped of any exclusivity and aimed at the Buyer’s particular needs.

9.3 The Buyer shall not use UFI’s name, brands names, logo or any other identification marks for the purpose of advertising or publicity without the prior written consent of UFI.

10. Payments

10.1 All amounts due to UFIa are payable within 5 days as from the invoice date, without discount, deduction or offset. However, UFI can ask for prepayment.

10.2 No payment made to our staff or representatives amounts to a discharge by us without a receipt from our accounting department.

10.3 Every complaint relating to an invoice must be sent to us, by registered letter with proof of delivery, stating the date and number of the invoice, within a time period of 10 working days as from the receipt of the invoice. After the expiration of this time period, the invoice will be considered as having been finally and irrevocably accepted by the Buyer, and no further complaint whatsoever will be taken into account. Under no circumstances shall a complaint justify suspension of payment.

10.4 Failure to pay an invoice on the due date, any application for an amicable or judicial settlement or deferred payment, or any other circumstance implying the Buyer’s inability to pay, will render all outstanding balances on all other invoices immediately payable, even if their balances have not yet become due, and will entitle UFI to demand the payment at the time of dispatch for quantities still to be delivered, for all current transactions or orders with the Buyer.

10.5 Any invoice or demand for payment that remains outstanding on the due date will be subject to interest, by operation of law and without the need for any proof of default, at the yearly rate of 8,5 percentage points, with each month that has commenced becoming due and also be increased with a fixed compensation of 15% of the outstanding amount, with a minimum of €75.

10.6 If no payment has been made on the due date, it is explicitly agreed between the parties that the Products may be taken back if UFI considers this to be appropriate, and in such cases the Buyer will be obliged to pay a compensation for the reduction in value and/or loss of the Products, as well as for any other costs or damages encountered.

10.7 Failure to enforce one or more of the rights contained in this clause does not result in UFI renouncing the right to enforce any other rights provided for in this clause. Accepting negotiable instruments does not imply any renovation of debt, or any deviation from the Conditions.

10.8 In order to simplify invoicing in the event of several shipments, we may send out collective invoices.

10.9 For any order worth less than €500 net, or the equivalent of that amount, we will be entitled to charge administrative expenses. These administrative expenses amount to €50.

11. Suspension and cancellation

If the Buyer does not properly or timely fulfil an obligation to UFI, ceases its activities, is no longer solvent, is in a position of debt settlement, finds itself in state of bankruptcy, submits an application or request to that end, is going into liquidation or submits an application or request to open a reorganization procedure under the Law on the continuity of enterprises, all claims by UFI will become immediately due and payable, along with collection costs, and UFI will be entitled, without notice of default or judicial intervention to unilaterally: (i) suspend the performance of any agreement until payment is adequately secured; and/or (ii) suspend all of its payment obligations; and/or (iii) terminate or cancel all of its agreements with the Buyer, either in whole or in part, as well as, at its discretion, any pending order; all without prejudice to its right to claim compensation for the damage caused and the other rights of UFI under any agreement, and without UFI being obliged to pay any compensation.

Notwithstanding any other provision in these Conditions, all sums outstanding under the Contract will become immediately due upon termination of the Contract.

12. Compliance with regulatory requirements

12.1 The Buyer hereby confirms that it is familiar and will comply with all applicable legislation and regulation, by-laws and rules in relation to preventing bribery and corruption and hereby guarantees that it shall not take any action, make any payments, gifts or other promises to its customers, to government officials or to agents, directors, managers and employees of UFI or to any other party whatsoever in a manner that is in violation thereof. Nothing in these Conditions, including the Contracts concluded thereunder, shall result in UFI’s being liable to compensate the Buyer for any such payment provided or promised.

12.2 The Buyer shall comply with all laws and regulations applicable to the storage, use, handling, installation, registration and labelling of all Products as from their delivery and the disposal of all wastes and residues (including packaging) resulting from its use of the Products. The Buyer shall procure at its expense all permits and licenses required to use or store the Products.

12.3 The Buyer acknowledges that the goods to be supplied could be subject to national and/or foreign statutory provisions, restrictions and regulations for use, import and export controls and embargo, and may not be sold, leased out or otherwise transferred or used for purposes other than those agreed without export permits from the competent authorities. The Buye declares it shall comply with all such laws and regulations including all applicable trade compliance control laws and regulations relating to the Products.

12.4 The goods supplied may not in any way whatsoever directly or indirectly be used in connection with the design, production, storage or use of chemical, biological or nuclear weapons or other military purposes.

12.5 Any breach by the Buyer of any of the obligations contained in this article 12 is a fundamental breach of the Conditions and shall give UFI the right to terminate the Contract with immediate effect, without prejudice to any other of UFI’s rights or means of redress under the Contract or the applicable legislation.

12.6 The Buyer shall indemnify, defend and hold UFI harmless from any liability, damage, costs or expenses and for each loss that UFI would suffer and that results from the violation or alleged violation by the Buyer of the obligations contained in this article 12.

13. Privacy

The Buyer agrees that in the context of its sales process UFI and any agents or sub-contractors appointed by it may collect, store and use data from the Buyer, including personal data, for the purpose of fulfilling its obligations under this Contract as well as facilitating its marketing efforts and the sale of the Products. The processing of personal data is based on its necessity for the performance of the obligations contained in this Contract and the legitimate interests of UFI regarding its marketing activities and the sale of the Products. The data shall be stored as long as necessary for the sales process.

The Buyer shall receive Product and promotional information via email or other electronic means unless the Buyer notifies UFI in writing that it does not wish to receive such promotional information.

The Buyer shall ensure that when it provides data of third parties to UFI, the Buyer has obtained the approval of that third party for the use and processing of such data by UFI.

UFI will share data from the Buyer, potentially including personal data, with agents or sub-contractors and associated companies for the purpose of fulfilling its obligations under this Contract as well as facilitating its marketing efforts and the sale of the Products. The recipients may be located outside the European economic Area; e.g. United States of America.

In accordance with the EU General Data Protection Regulation the Buyer may have the right to request access to and rectification or erasure of personal data. The Buyer may request for a restriction of processing or may object to processing its personal data or use its right to data portability. The Buyer may also have the right to lodge a complaint with the supervisory authority. All abovementioned requests to UFI should be made in writing.

14. Miscellaneous

14.1 These Conditions may be amended by UFI. UFI will inform the Buyer about such changes via a message on its website – home page https://www.UFI.be -, on the invoice, by e-mail or via written notification.

14.2 Any provision in these Conditions which is void or inapplicable shall have no effect on the validity of the other provisions. Any invalid clause will be replaced by another one that is appropriate.

14.3 UFI shall be entitled to carry out its obligations under the Contract through any agents or sub-contractors appointed by it in its absolute discretion for that purpose.

15. Applicable law, competent judge

All Contracts are deemed executed at the registered office of UFI. These Conditions, including the Contracts concluded thereunder, are governed by UK law. Any dispute concerning their interpretation, implementation, performance and cancellation will be resolved exclusively by the courts of London, UK.

Laminar Flow Hood – Terms & Conditions 


Before opening your package, please photograph any damage.

On opening the product, the customer agrees to accept it in the condition it is found.

Returns and refunds, outside of damage or product malfunction, will only be accepted on condition that the product is not removed from the original transportation packaging and is returned at cost to the purchaser and arrives in original packaging and in good condition.

Accepting your Laminar Flow Hood when delivered

Goods that arrive and have not been photographed/recorded as “Damaged” will not be replaced.

When goods are received they should be inspected prior to being signed for / accepted from courier services.  If any packaging is not 100% in perfect condition or appears damaged in any way, we request that you write the word “damaged”, along with your name on the courier docket.  We then ask you to photograph the product in its original packaging and notify Urban Farmers Ltd immediately.  Following notification Urban farmers Ltd will then guide you through a thorough inspection of the goods.

One Year Manufacturers Warranty

A one year manufacturer’s warranty is offered, as long as goods have been inspected in accordance with instructions above.

This warranty covers faulty manufacture or part failure only.

The warranty does not cover consumable items including the pre filter and the HEPA filter.

In the event that the product is faulty, or suspected as faulty please contact Urban Farmer Ltd, with full details and if applicable photographs of the issues, and we will raise a claim with the manufacturer.  Claims will only be considered within 1 year of the original delivery date and a claim should be made immediately when a fault is found.

Due to the nature of the product, we cannot accept returns for any reason other than manufacturing faults.

If there is fault with your product:

  1. An internal/manufactured part is malfunctioning
  2. It is within the one-year warranty period
  3. Prevents the product from functioning as originally described or intended

then Urban Farmer Ltd. will make every effort to facilitate the repair of the Laminar Flow Cabinet.

H14 HEPA Inspection and Handling

HEPA Filters are inspected, tested and packed by the manufacturer.

HEPA filters are consumable and are not covered by the manufacturers one year warranty. Replacement would only be considered in the event that the filter is unopened and the damage has been identified and photographed.

Once HEPA filters are removed from their packaging they can never be accepted as a return due to contamination.

The HEPA filter has been packaged to ensure safe travel and good condition upon arrival.

Upon product arrival, the HEPA Filter should be identified, and removed carefully from its cardboard box. 

Where possible do not use knives to open the card packaging, as this risks the HEPA Filter.   

Once the HEPA filter is removed from its cardboard packaging, the filter should be inspected thoroughly through the clear, sealed plastic wrapping.

If any damage is detected, visual or otherwise, do not remove the filter from the packaging.   We ask for any damages or suspected damages to be photographed and reported to Urban Farmer ltd immediately, when there will be further inspections prior to making a decision on warranty claims.

Contact us

In order to resolve a complaint regarding the site or to receive further information regarding use of the site, please contact us at:

Unit 4
Old Wood Yard
United Kingdom

Phone: +44 7730 435637


These terms of use were created using termly’s terms and conditions generator.