Refer a Friend Program Terms and Conditions

1. Overview

Our Refer a Friend program allows our valued customers to earn rewards by referring their friends and family to our store. When a referred friend makes a qualifying purchase, both the referrer and the referred friend will receive a £5 discount on their next order, subject to the terms and conditions outlined below.

2. Referral Process

1. Existing customers can refer friends by sharing their unique referral link.
2. The referred friend must be a new customer who has not previously made a purchase from our store.
3. The referred friend must use the unique referral link when making their first purchase.

3. Discount Eligibility

1. For the referrer to earn the £5 discount, the referred friend must make a minimum purchase of £35 (excluding shipping and taxes) on their first order.
2. The £5 discount for the referred friend will be applied automatically at checkout on their first order, with no minimum purchase required.
3. The £5 discount for the referrer will be issued as a unique discount code, which can be applied to their next order with no minimum purchase required.

4. Limitations

1. The Refer a Friend discount cannot be combined with any other offers or promotions.
2. The referral discount is non-transferable and cannot be exchanged for cash.
3. The company reserves the right to modify or terminate the Refer a Friend program at any time without prior notice.

5. Fraudulent Activity

1. Any attempts to manipulate or abuse the Refer a Friend program, such as creating multiple accounts or using fake referrals, will result in the disqualification of the referrer and the referred friend from the program.
2. The company reserves the right to investigate any suspected fraudulent activity and take appropriate action, including the cancellation of orders and the revocation of discounts.

6. Customer Service

For any questions or concerns regarding the Refer a Friend program, please contact our customer service team at [email address] or [phone number].

By participating in the Refer a Friend program, you agree to abide by these terms and conditions. The company reserves the right to update or modify these terms and conditions at any time without prior notice.

Loyalty Points Program Terms and Conditions

1. Overview

Our Loyalty Points program allows customers to earn points on their purchases and redeem those points for discounts on future orders.

2. Earning Points

1. Customers earn 2 points for every £1 spent on eligible purchases (excluding shipping and taxes).
2. Points will be credited to the customer's account within 24 hours of the order being marked as delivered.

3. Redeeming Points

1. Every 100 points earned can be redeemed for a £1 discount on a future purchase.
2. To redeem points, customers must generate a unique discount code in their account dashboard.
3. The discount code can be applied at checkout to the customer's next order, with no minimum purchase required.

4. Limitations

1. Loyalty Points discounts cannot be combined with any other offers or promotions, including the Refer a Friend program.
2. Points have no cash value and cannot be transferred or sold to other customers.
3. The company reserves the right to modify or terminate the Loyalty Points program at any time without prior notice.

5. Expiration

1. Loyalty Points will expire 12 months after they are earned if not redeemed.
2. The company will send reminder emails to customers when their points are nearing expiration.

6. Customer Service

For any questions or concerns regarding the Loyalty Points program, please contact our customer service team at hello@urban-farm-it.com.

By participating in the Loyalty Points program, you agree to abide by these terms and conditions. The company reserves the right to update or modify these terms and conditions at any time without prior notice.